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    Takedown Policy

     

     

    TAKEDOWN POLICY 

    Effective Date: May 3, 2026 
    Last Updated: May 20, 2026 
    Version: 1.0 

     

    My Wellness Collaborative, LLC (“Company,” “we,” “us,” or “our”) respects intellectual property rights, privacy rights, the integrity of payment systems, and the safety and trust of the wellness community we serve. This Takedown Policy explains how to report content, listings, provider profiles, educational materials, or accounts that may violate law, our policies, or the policies of our infrastructure and payment partners — and how we evaluate and act on those reports. 

    We operate on a third-party ecosystem infrastructure (including payment processing through Stripe, Inc.). This Policy works in coordination with those systems and is incorporated by reference into our Terms and Conditions and Privacy Policy. 

     

    Table of Contents 

    1. Scope & Authority  
    2. Grounds for Takedown  
    3. DMCA Copyright Takedowns  
    4. DMCA Counter-Notice  
    5. Trademark Complaints  
    6. Misuse of Wellness Content & Provider IP  
    7. Health Claims, Safety Risks & Misleading Medical Content  
    8. Safety-Critical Wellness Products & Services  
    9. Payment-Restricted & High-Risk Content (Stripe)  
    10. Privacy, Doxxing & Image Rights  
    11. Unlawful, Harmful & Abusive Content  
    12. Fraudulent Listings & Account Abuse  
    13. Events, Programs & Misrepresented Services  
    14. Emergency Takedowns  
    15. Coordination With Infrastructure & Payment Providers  
    16. Our Review Process & Timelines  
    17. Repeat-Infringer Policy  
    18. False, Bad-Faith & Abusive Reports  
    19. Records & Preservation  
    20. Appeals  
    21. Changes to This Policy  
    22. Contact & Reporting Channels  

     

    1. Scope & Authority 

    This Policy governs removal, disabling, or restriction of: 

    • user-generated content (posts, comments, uploads)  

    • provider or vendor profiles  

    • wellness listings and services  

    • educational content (articles, videos, courses)  

    • community discussions and messaging  

    • subscriptions, programs, and offerings  

    • accounts (users, providers, vendors)  

    My Wellness Collaborative operates as the primary moderation authority. Our infrastructure and payment processors (including Stripe, Inc.) may take independent or parallel enforcement actions where required by law, fraud prevention, or payment network rules. 

     

    2. Grounds for Takedown 

    We may remove or restrict content or accounts that: 

    • Infringe copyrights, trademarks, publicity rights, or intellectual property  

    • Misrepresent professional credentials, licenses, or certifications  

    • Provide or promote unsafe, unsubstantiated, or misleading health claims  

    • Promote illegal or regulated medical practices outside scope of practice  

    • Include fraudulent wellness products, supplements, or services  

    • Appear on Stripe’s Restricted Businesses list or violate payment processor policies  

    • Facilitate fraud, deception, or misrepresentation (including fake reviews or testimonials)  

    • Violate privacy rights or disclose private health or personal information  

    • Contain harassment, hate speech, threats, or abusive conduct  

    • Exploit, endanger, or harm minors  

    • Defame identifiable individuals, providers, or organizations  

    • Violate our Terms, Privacy Policy, or community standards  

     

    3. DMCA Copyright Takedowns 

    We comply with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512). 

    This includes wellness-related content such as: 

    • educational videos and courses  

    • practitioner-authored articles  

    • diagrams, protocols, and guides  

    • images, infographics, and downloadable materials  

    • podcast or webinar content  

    DMCA Agent 

    We will forward communications to our designated agent: 

    Email: Legal@mywellnesscollaborative.com 

    We may register a DMCA agent with the U.S. Copyright Office. 

     

    3.1 Required Elements of a DMCA Notice 

    A valid DMCA notice must include: 

    • Signature of copyright owner or authorized agent  

    • Identification of copyrighted work  

    • Identification of infringing material (URL or post ID)  

    • Contact information (name, address, phone, email)  

    • Good-faith statement of unauthorized use  

    • Statement under penalty of perjury of accuracy and authority  

    We may remove or disable content upon valid notice and notify the user involved. 

     

    4. DMCA Counter-Notice 

    Users may submit counter-notices if content was removed in error. 

    Must include: 

    • signature  

    • identification of removed content  

    • statement of good-faith mistake  

    • contact details  

    • consent to jurisdiction of U.S. federal court  

    Email: legal@mywellnesscollaborative.com 

    We may restore content if no legal action is filed within required timeframes. 

     

    5. Trademark Complaints 

    We respect trademarks of wellness brands, institutions, educators, supplement companies, and practitioners. 

    To report misuse: 
    Email: legal@mywellnesscollaborative.com 

    Include: 

    • trademark details  

    • registration or ownership proof  

    • URL or content location  

    • explanation of infringement  

    • contact information and authorization statement  

    We evaluate nominative fair use in educational and informational wellness contexts. 

     

    6. Misuse of Wellness Content & Provider IP 

    We prohibit: 

    • unauthorized use of provider content, courses, or protocols  

    • copying paid educational materials  

    • misrepresenting authorship of wellness content  

    • republishing proprietary programs or methodologies without permission  

    Reports: content@mywellnesscollaborative.com 

    We may remove content, suspend accounts, and restrict platform access. 

     

    7. Health Claims, Safety Risks & Misleading Medical Content 

    We may remove content that: 

    • makes unverified or unsafe medical claims  

    • claims to diagnose, treat, or cure disease without appropriate licensure  

    • promotes dangerous detox protocols or unsafe interventions  

    • misrepresents supplements or therapeutic outcomes  

    • encourages users to abandon prescribed medical care  

    We do not permit content that creates unreasonable health risk or violates applicable health advertising laws. 

     

    8. Safety-Critical Wellness Products & Services 

    We remove listings involving: 

    • illegal or unregulated pharmaceuticals  

    • unsafe injectable or medical-grade procedures offered without licensure  

    • contaminated or adulterated supplements  

    • misbranded or fraudulent health products  

    • unsafe “medical device” claims without regulatory approval  

     

    9. Payment-Restricted & High-Risk Content (Stripe) 

    We may remove content that violates payment processor rules, including: 

    • illegal financial schemes  

    • unauthorized investment offerings  

    • pyramid or MLM structures disguised as wellness programs  

    • unlicensed gambling or sweepstakes  

    • prohibited adult content  

    • sanctioned country or entity violations  

     

    10. Privacy, Doxxing & Image Rights 

    We may remove content that: 

    • shares private medical or wellness information without consent  

    • discloses personal contact details  

    • publishes private health conditions or histories  

    • uses name/image/likeness without authorization  

    • exposes sensitive practitioner-client interactions  

    Reports: privacy@mywellnesscollaborative.com 

    We prioritize urgent privacy violations. 

     

    11. Unlawful, Harmful & Abusive Content 

    We remove: 

    • threats or violent content  

    • hate speech or harassment  

    • coordinated bullying campaigns  

    • content promoting self-harm  

    • exploitation of minors (reported to appropriate authorities)  

    • malware, phishing, or security attacks  

     

    12. Fraudulent Listings & Account Abuse 

    We may act on: 

    • fake practitioner profiles or credentials  

    • misleading certifications or qualifications  

    • deceptive testimonials or reviews  

    • payment fraud or chargeback abuse  

    • impersonation of providers or organizations  

    • duplicate accounts to evade enforcement  

     

    13. Events, Programs & Misrepresented Services 

    We remove listings that misrepresent: 

    • credentials of instructors or practitioners  

    • nature of wellness programs or retreats  

    • promised outcomes or guarantees  

    • pricing, access, or deliverables  

    • safety requirements or contraindications  

     

    14. Emergency Takedowns 

    For imminent harm (medical risk, abuse, threats, or safety emergencies): 

    Email: legal@mywellnesscollaborative.com 
    Subject: EMERGENCY TAKEDOWN 

    We triage urgent cases quickly and may act immediately before full review. 

     

    15. Coordination With Infrastructure & Payment Providers 

    We may coordinate with: 

    • Stripe, Inc. (payment enforcement, fraud prevention)  

    • hosting and infrastructure providers  

    • identity verification services  

    They may independently restrict accounts for fraud, compliance, or risk-related reasons. 

     

    16. Our Review Process & Timelines 

    Stage 

    Timeline 

    Action 

    Acknowledgement 

    1 business day 

    Confirm receipt 

    Triage 

    1–2 business days 

    Review validity and severity 

    Action 

    1–5 business days 

    Remove or restrict content 

    Notification 

    Same time as action 

    Notify affected user 

    Final Review 

    10–14 business days 

    Final determination 

    Appeal 

    Up to 30 days 

    User appeal review 

     

    17. Repeat-Infringer Policy 

    We enforce repeat violations: 

    • 1st violation: warning + removal  

    • 2nd violation: suspension (7–30 days)  

    • 3rd violation: permanent removal  

    Severe violations (fraud, illegal medical claims, harmful content, impersonation) may result in immediate termination. 

     

    18. False, Bad-Faith & Abusive Reports 

    Submitting false or malicious reports may result in: 

    • account termination  

    • restriction from reporting tools  

    • legal liability where applicable  

    • referral to payment/infrastructure partners  

     

    19. Records & Preservation 

    We retain enforcement records for at least 7 years for compliance, legal, and payment integrity purposes. 

     

    20. Appeals 

    Appeals may be submitted to: 

    appeals@mywellnesscollaborative.com 

    Include: 

    • case ID  

    • explanation  

    • supporting evidence  

    Appeals are reviewed by a neutral reviewer not involved in the original decision. 

     

    21. Changes to This Policy 

    We may update this Policy periodically. Material changes will be communicated via email or platform notice. 

     

    22. Contact & Reporting Channels 

    General takedown: legal@mywellnesscollaborative.com 

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