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    Privacy Policy

    Privacy Policy 

    Effective Date: May 3, 2026 
    Last Updated: May 26, 2026 
    Version: 2.0 

     

    My Wellness Collaborative, LLC, an Arizona limited liability company ("My Wellness Collaborative," "Company," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and safeguard information when you access or use the My Wellness Collaborative platform, including our community, provider directory, educational content, memberships, vendor marketplace, advertising opportunities, events, communication tools, and payment-enabled services (collectively, the “Services”). 

     

    My Wellness Collaborative operates its platform on the Lyncspot ecosystem, a white-label community and commerce technology provided by Lyncspot LLC. Payment processing for the Services is handled through Stripe via Lyncspot’s Stripe Connect integration. By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services. 

     

    Table of Contents 

    1. About My Wellness Collaborative & Our Business Model 
    2. Information We Collect 
    3. How We Use Your Information 
    4. How We Share Your Information 
    5. Lyncspot, Stripe & Payment Processing 
    6. Other Third-Party Integrations 
    7. Your Privacy Rights (GDPR & U.S. State Privacy Laws) 
    8. Data Security Measures 
    9. Data Retention 
    10. International Data Transfers 
    11. Cookies & Tracking Technologies 
    12. Children’s Privacy 
    13. Refund & Cancellation Policy 
    14. Chargebacks & Payment Disputes 
    15. Dispute Resolution Process 
    16. Prohibited Businesses & Compliance 
    17. Health & Wellness Content Disclaimers 
    18. Grant of Rights & User Content License 
    19. Compliance With Applicable Laws 
    20. Changes to This Policy 
    21. Contact & Support 

     

    1. About My Wellness Collaborative & Our Business Model 

    My Wellness Collaborative is a wellness-focused community and marketplace platform designed to connect individuals with integrative, holistic, functional, and wellness-oriented providers, educators, brands, vendors, and wellness resources in one ecosystem. 

    We provide educational content, provider discovery tools, wellness-focused networking opportunities, memberships, collaborative communication tools, events, courses, vendor opportunities, and a marketplace where approved providers and vendors may offer products, services, educational resources, memberships, programs, classes, or experiences to other users. 

    My Wellness Collaborative operates as a Licensee on the Lyncspot ecosystem. This means the underlying software, hosting infrastructure, communications systems, and payment architecture are provided by Lyncspot LLC, while the My Wellness Collaborative brand, community standards, provider approvals, educational content, moderation, memberships, advertising relationships, and customer experience are independently operated by My Wellness Collaborative. 

    What My Wellness Collaborative Provides 

    • A wellness-focused community platform with public and members-only spaces. 

    • Educational content related to wellness, holistic health, functional medicine, integrative health, nutrition, fitness, lifestyle medicine, mindfulness, and related wellness topics. 

    • Provider profiles and searchable directories. 

    • Vendor and brand opportunities. 

    • Educational events, workshops, webinars, networking experiences, and live sessions. 

    • Community engagement tools such as messaging, referrals, comments, collaboration spaces, reviews, and forums. 

    • Memberships and subscription offerings. 

    • A marketplace where approved providers and vendors may offer products, services, programs, classes, educational resources, or wellness experiences. 

    • Integrated payment processing through Stripe via the Lyncspot ecosystem. 

    How Providers & Vendors Earn on the Platform 

    Approved providers and vendors may earn revenue when members or users purchase their offerings through the My Wellness Collaborative platform. Payouts are issued through Stripe Connect to the provider’s or vendor’s connected Stripe account on a recurring payout schedule after applicable processing periods and any required holding periods. 

    Our Fees & Payout Process 

    For transactions processed through the platform: 

    1. The buyer pays the full purchase price through Stripe on the Lyncspot-powered platform. 
    2. Stripe deducts applicable payment-processing fees. 
    3. Lyncspot retains its ecosystem-related fee pursuant to its agreement with My Wellness Collaborative. 
    4. The remaining balance is transferred to My Wellness Collaborative’s connected Stripe account. 
    5. My Wellness Collaborative retains any applicable marketplace, advertising, membership, referral, or platform fees disclosed to providers or vendors. 
    6. The remaining balance is transferred to the provider’s or vendor’s connected Stripe account. 

    Applicable fees, commissions, referral structures, and payout terms are disclosed separately in provider, vendor, advertising, or partnership agreements. 

     

    2. Information We Collect 

    2.1 Information You Provide Directly 

    We may collect the following information directly from you: 

    • Name 

    • Email address 

    • Phone number 

    • Mailing address 

    • Password (stored in encrypted or hashed form) 

    • Date of birth, birth year, or age range where required 

    • Profile photo and biography 

    • Wellness interests and preferences 

    • Professional credentials, certifications, licenses, modalities, specialties, education, or provider-related background information 

    • Business or practice information 

    • Provider profile content and directory listings 

    • Messages, posts, comments, reviews, referrals, forum participation, uploaded content, and communications submitted through the platform 

    • Purchase history and transaction information 

    • Membership and subscription information 

    • Survey responses and application submissions 

    • Vendor onboarding information 

    • Advertising or partnership inquiries 

    Because the platform supports wellness-oriented providers and educational experiences, users may voluntarily provide information regarding wellness interests, treatment approaches, modalities, specialties, or wellness goals. 

     

    2.2 Health Information & HIPAA Positioning 

    My Wellness Collaborative is not a healthcare provider, medical practice, health insurance provider, or HIPAA-covered entity. 

     

    We do not collect or request Protected Health Information (“PHI”) unless specifically required for a particular feature, agreement, or legally compliant workflow. 

     

    Users should avoid submitting sensitive medical records, diagnoses, treatment records, insurance information, or other protected medical information through public areas, messaging systems, forums, comments, or profile sections unless specifically requested within a secure and authorized process. 

     

    Providers using the platform remain solely responsible for their own HIPAA compliance, professional obligations, informed consent requirements, recordkeeping obligations, licensing requirements, and patient communications. 

     

    2.3 Payment Information 

    Payment information is processed securely through Stripe and related payment providers integrated through the Lyncspot ecosystem. We do not store full credit-card numbers, CVV numbers, or full bank account details. 

     

    2.4 Information We Collect Automatically 

    We automatically collect certain information, including: 

    • IP address 

    • Device identifiers 

    • Browser type 

    • Operating system 

    • Device settings 

    • Pages visited 

    • Session duration 

    • Click activity and usage patterns 

    • Referral URLs 

    • Approximate geolocation based on IP address 

    • Precise location only with your consent 

    • Log files and crash diagnostics 

    • Cookie and tracking data 

     

    2.5 Information from Third Parties 

    We may receive information from: 

    • Stripe and payment processors 

    • Authentication providers such as Google or Apple 

    • Analytics providers 

    • Advertising and marketing partners 

    • Fraud prevention tools 

    • Social media integrations 

    • Wellness-related integration partners 

    • Event and webinar platforms 

    • Professional credential verification tools 

    Third-party advertisers, analytics providers, and marketing partners may also collect information through cookies or similar technologies. 

     

    3. How We Use Your Information 

    We use your information to: 

    • Provide, operate, maintain, and improve the Services. 

    • Create and manage accounts. 

    • Display provider profiles, vendor listings, advertisements, and directory information. 

    • Facilitate provider-to-member, provider-to-provider, vendor-to-provider, and community interactions. 

    • Personalize content, educational recommendations, events, and networking opportunities. 

    • Process payments, subscriptions, memberships, payouts, refunds, and commissions. 

    • Verify identities and prevent fraud. 

    • Provide customer support. 

    • Coordinate educational events, webinars, workshops, networking sessions, and live experiences. 

    • Send transactional messages and, where permitted, marketing communications. 

    • Showcase providers, vendors, wellness content, or educational opportunities. 

    • Improve platform functionality and user experience. 

    • Conduct analytics and measure engagement. 

    • Enforce our Terms of Use and other agreements. 

    • Protect the rights, safety, and security of users, providers, vendors, My Wellness Collaborative, Lyncspot, and the public. 

    • Comply with legal obligations and lawful requests. 

    Legal Bases for Processing (GDPR Users) 

    Where applicable under GDPR or UK GDPR, we process personal information based on one or more of the following legal bases: 

    • Performance of a contract 

    • Compliance with legal obligations 

    • Legitimate business interests 

    • Consent 

    You may withdraw consent at any time where processing relies on consent. 

     

    4. How We Share Your Information 

    We may share information only as follows: 

    • With Lyncspot LLC as our ecosystem and infrastructure provider.  

    • With Stripe for payment processing, payouts, fraud prevention, and identity verification.  

    • With providers, vendors, advertisers, sponsors, event partners, or collaborators where necessary to fulfill a transaction, referral, service request, event registration, collaboration, or partnership opportunity.  

    • With service providers such as hosting providers, analytics services, email-delivery services, webinar platforms, customer-support systems, communication providers, or event-management services.  

    • With professional advisors, legal counsel, accountants, insurers, or auditors.  

    • To comply with law, legal process, court orders, or governmental requests.  

    • To investigate fraud, abuse, policy violations, or security concerns.  

    • In connection with a merger, acquisition, restructuring, financing, or sale of assets.  

    We do not sell personal information. 

     

    5. Lyncspot, Stripe & Payment Processing 

    My Wellness Collaborative operates on the Lyncspot ecosystem, and payment processing is performed by Stripe, Inc. (“Stripe”) through Lyncspot’s Stripe Connect integration. 

    Stripe is certified to PCI-DSS Level 1, the highest standard for payment-card security. 

    My Wellness Collaborative does not see, store, or transmit your complete payment-card information. 

     

    5.1 Linked Stripe Account Structure 

    The platform uses Stripe Connect, meaning: 

    • Lyncspot maintains the primary platform-level payment infrastructure.  

    • My Wellness Collaborative maintains a connected Stripe account.  

    • Providers, vendors, advertisers, or eligible partners may maintain their own connected Stripe accounts.  

    • Funds flow automatically through configured revenue-share, referral, commission, or payout structures.  

    To receive payouts through the platform, providers and vendors may be required to complete Stripe onboarding and agree to Stripe’s applicable terms and privacy policies. 

     

    5.2 Information Stripe May Receive 

    Stripe may receive: 

    • Payment-card information  

    • Billing addresses  

    • Identity-verification information  

    • Tax identification information  

    • Business information  

    • Bank-account information  

    • Transaction metadata  

    • Fraud-prevention information  

    Stripe’s handling of information is governed by Stripe’s own privacy policy and agreements. 

     

    6. Other Third-Party Integrations 

    We may use trusted third-party service providers, including: 

    • Cloud hosting and infrastructure providers  

    • Video and webinar platforms  

    • Messaging and communication providers  

    • Customer-support systems  

    • Analytics providers  

    • Advertising and marketing platforms  

    • Social-media integrations  

    • Event-management tools  

    • Credential-verification providers  

    • Educational-content tools  

    These providers are contractually required to use information only for authorized purposes and in compliance with applicable law. 

     

    7. Your Rights (GDPR & U.S. State Privacy Laws) 

    7.1 GDPR & UK GDPR Rights 

    Residents of the European Economic Area, United Kingdom, or Switzerland may have rights to: 

    • Access personal information  

    • Correct inaccurate information  

    • Request deletion  

    • Restrict processing  

    • Request portability  

    • Object to certain processing  

    • Withdraw consent  

    • Lodge complaints with supervisory authorities  

    7.2 U.S. State Privacy Rights 

    Residents of states with applicable privacy laws, including California, Colorado, Connecticut, Utah, Virginia, and others, may have rights to: 

    • Know what information we collect  

    • Access specific pieces of information  

    • Correct inaccurate information  

    • Request deletion  

    • Understand how information is used or shared  

    • Opt out of certain data-sharing activities where applicable  

    • Limit the use of sensitive personal information where required by law  

    • Receive equal service regardless of exercising privacy rights  

    We do not sell personal information as defined under applicable state privacy laws. 

    7.3 Exercising Your Rights 

    To exercise your privacy rights, contact: 

    Email: info@mywellnesscollaborative.com 

    We may request verification of your identity before processing your request. 

     

    8. Data Security Measures 

    We use commercially reasonable administrative, technical, and physical safeguards to protect information, including: 

    • Encryption in transit using TLS  

    • Encryption at rest where appropriate  

    • PCI-compliant payment processing through Stripe  

    • Tokenization of payment information  

    • Role-based access controls  

    • Multi-factor authentication for administrative access  

    • Security monitoring and logging  

    • Vendor due diligence  

    • Platform-level protections through the Lyncspot ecosystem  

    No system can guarantee complete security. 

    You are responsible for maintaining the confidentiality of your password and account credentials. 

     

    9. Data Retention 

    We retain information for as long as reasonably necessary to: 

    • Provide the Services  

    • Maintain business and financial records  

    • Comply with legal, tax, and regulatory obligations  

    • Resolve disputes  

    • Enforce agreements  

    • Protect against fraud or abuse  

    When information is no longer needed, we securely delete, anonymize, or de-identify it where commercially reasonable. 

     

    10. International Data Transfers 

    My Wellness Collaborative and the Lyncspot ecosystem are based in the United States. 

    If you access the Services from outside the United States, your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate. 

    Where required by law, we rely on appropriate safeguards for international data transfers, including Standard Contractual Clauses. 

     

    11. Cookies & Tracking Technologies 

    We use cookies and similar technologies to: 

    • Keep users signed in  

    • Remember preferences  

    • Analyze usage patterns  

    • Improve functionality  

    • Personalize experiences  

    • Measure engagement  

    • Deliver relevant content or advertising  

    Types of cookies may include: 

    • Session cookies  

    • Persistent cookies  

    • Functional cookies  

    • Analytics cookies  

    • Advertising or targeting cookies  

    You may manage cookies through browser settings or device settings. 

    Disabling cookies may affect platform functionality. 

     

    12. Children’s Privacy 

    The Services are intended for individuals 18 years of age or older. 

    We do not knowingly collect personal information from children under 18. 

    If we become aware that information from a child has been submitted, we will take reasonable steps to delete it. 

     

    13. Refund & Cancellation Policy 

    13.1 Memberships & Subscriptions 

    Users may cancel memberships or recurring subscriptions at any time through account settings. 

    Unless otherwise stated: 

    • Cancellations take effect at the end of the current billing period.  

    • Access continues through the paid billing period.  

    • Refund eligibility may vary depending on the product, service, event, provider, vendor, or membership type.  

    13.2 Provider & Vendor Purchases 

    Refund policies for provider or vendor offerings are primarily governed by the provider’s or vendor’s published refund policy. 

    Where no policy is published, My Wellness Collaborative may apply reasonable default refund standards at its discretion. 

    13.3 Educational Events & Experiences 

    Refund eligibility for educational events, webinars, workshops, networking events, or live experiences may vary depending on the nature of the event and any third-party organizer requirements. 

    13.4 Refund Processing 

    Approved refunds are generally returned to the original payment method through Stripe. 

    Processing times may vary depending on the financial institution. 

     

    14. Chargeback & Payment Disputes 

    If you believe there is an issue with a purchase, subscription, membership, event registration, referral payment, or charge, we encourage you to contact us first at info@mywellnesscollaborative.com before filing a chargeback. 

    Many concerns can be resolved quickly through customer support. 

    If a chargeback is filed, we may provide relevant transaction documentation to Stripe, financial institutions, or payment networks in order to respond to the dispute. 

    We reserve the right to recover applicable chargeback fees where permitted by law. 

     

    15. Dispute Resolution Process 

    If a dispute arises between users, providers, vendors, advertisers, or My Wellness Collaborative, we encourage resolution through the following process: 

    Step 1 — Direct Contact 

    Contact our support team with a description of the issue and supporting documentation. 

    Step 2 — Internal Review 

    Where appropriate, disputes may be escalated internally for review. 

    Step 3 — Mediation or Arbitration 

    Where permitted by law and required under our Terms of Use or applicable agreements, disputes may be resolved through mediation or binding arbitration. 

    Nothing in this section limits any non-waivable consumer rights. 

     

    16. Prohibited Businesses & Compliance 

    Providers, vendors, advertisers, and users may not use the platform to offer, promote, facilitate, or distribute: 

    • Illegal products or services  

    • Fraudulent or deceptive practices  

    • Unlicensed healthcare services where licensure is legally required  

    • False medical claims  

    • Misleading wellness or health claims  

    • Counterfeit goods  

    • Unauthorized pharmaceuticals  

    • Controlled substances  

    • Hate speech, harassment, or abusive conduct  

    • Pyramid schemes or deceptive income opportunities  

    • Services prohibited by Stripe, Lyncspot, or applicable law  

    We reserve the right to suspend or terminate accounts that violate this section. 

     

    17. Health & Wellness Content Disclaimers 

    Educational & Informational Purposes Only 

    Content available through the platform is provided for educational and informational purposes only. 

    Nothing on the platform constitutes medical advice, diagnosis, treatment, mental-health counseling, or healthcare services. 

    Users should consult qualified licensed healthcare professionals regarding medical conditions, diagnoses, treatment decisions, medications, supplements, therapies, or healthcare concerns. 

    No Provider-Patient Relationship 

    Use of the platform, viewing provider profiles, attending events, reading educational materials, or participating in community discussions does not create a provider-patient relationship between users and My Wellness Collaborative. 

    Any provider-client or provider-patient relationship is solely between the user and the individual provider. 

    User-Generated Content 

    Opinions, educational materials, comments, recommendations, wellness suggestions, and other user-generated content belong solely to the individual users, providers, vendors, advertisers, or partners who post them. 

    Such content does not necessarily reflect the views of My Wellness Collaborative or Lyncspot. 

    Third-Party Providers & Vendors 

    My Wellness Collaborative does not guarantee, endorse, warrant, or verify the qualifications, outcomes, effectiveness, licensing status, certifications, products, services, or representations of providers, vendors, advertisers, or third-party partners. 

    Users are responsible for independently evaluating providers and wellness services. 

    Earnings & Results Disclaimer 

    Any statements regarding business growth, provider visibility, referral opportunities, wellness outcomes, client growth, engagement levels, or financial performance are illustrative only and are not guarantees of future results. 

     

    18. Grant of Rights (Optional / Opt-In) 

    This section is optional and opt-in. 

    My Wellness Collaborative only seeks rights in your content to the minimum extent necessary to operate the Services. 

    By posting or uploading content to the Services, you grant My Wellness Collaborative and Lyncspot (solely as ecosystem provider) a limited, non-exclusive, royalty-free license to host, store, reproduce, display, distribute, and make available your content solely as necessary to operate and improve the Services. 

    You retain ownership of your content. 

    We will not use your content in external advertising or promotional campaigns without your consent except where otherwise permitted by law or agreed through separate promotional agreements. 

    You may remove content or close your account at any time, subject to legal retention obligations and operational requirements. 

     

    19. Compliance With Applicable Laws 

    My Wellness Collaborative seeks to comply with applicable laws and regulations, including where applicable: 

    • GDPR and UK GDPR  

    • CCPA/CPRA and applicable U.S. state privacy laws  

    • CAN-SPAM and electronic-communications laws  

    • Consumer-protection laws  

    • PCI-DSS requirements through Stripe  

    • Applicable advertising and marketing regulations  

    • AML/KYC obligations implemented through Stripe  

    • Applicable healthcare advertising and professional-compliance standards  

    Providers and vendors remain independently responsible for complying with laws applicable to their professions, licenses, businesses, services, advertising, tax obligations, and jurisdictions. 

     

    20. Changes to This Policy 

    We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, business practices, or platform functionality. 

    When updates are made, we will revise the “Last Updated” date above. 

    For material changes, we may provide additional notice through email, the platform, or other reasonable means. 

    Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy. 

     

    21. Contact & Support 

    For questions, privacy requests, or support regarding this Privacy Policy, please contact: 

    My Wellness Collaborative, LLC 
    Email: info@mywellnesscollaborative.com 

     

    Platform infrastructure: My Wellness Collaborative operates on the Lyncspot ecosystem provided by Lyncspot LLC. For ecosystem-level inquiries, you may contact Lyncspot via their published channels. 

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